Delivery Policy

What we deliver

Arrow Health does not sell or ship physical goods. What you pay for is a consultation with a doctor, booked in the Arrow Health app. There is no delivery or shipping charge.

When it is delivered

The consultation takes place at the date and time you choose when booking, from the doctor's available slots.

Your booking is confirmed in the app as soon as SSLCOMMERZ confirms your payment, usually within a few minutes. If the payment is not confirmed, the booking is not made and no fee is taken.

How it is delivered

The consultation is delivered by the contact method you select when booking, chosen from the methods the doctor offers for that service (for example a voice call, a video call or text chat). We only offer methods we can actually deliver.

Reminders

The app reminds you before your consultation.

If it cannot take place

If the doctor cannot attend, or a problem on our side prevents the consultation, we will contact you to arrange a new time or a full refund, as set out in our Refund & Cancellation Policy.

Contact

Questions about a payment, a cancellation or a refund? Please include the mobile number of your Arrow Health account and the date of the consultation.